Warranty & Claims

We want your online purchases to be safe, that's why we only provide certified electronic payment, accurate packaging and a warranty on the products.

All the items presented in our e-shop are covered by a 24 months warranty against defects of compliance.

RETURN FOR DEFECTS OR NON-COMPLIANCE

Should the purchased Product be damaged because of the transportation or because of factory defects, Bartolomeo Arreda 2.0 will replace the Product under warranty, with no additional charge.

To avail oneself of this right, it is necessary to: send a written communication within 5 (five) days from delivery of the Product to Bartolomeo Arreda 2.0 srl (e-mail bart@bartolomeoarreda.it)

stating the order reference, the detailed description of the damage or defect of the Product. Our customer service will contact you to arrange a replacement.

Important

The Product to be replaced must be in its original packaging, accurately wrapped.

Bartolomeo Arreda 2.0 will arrange for a replacement, which will be sent to the address stated on the invoice, in the shortest time possible.


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